Description
Make the most out of your call center by StatExplorer granular call center performance reports.
Slice the information using different segmentations, create customized reports and gain control of the call center performance.
With StatExplorer, companies can reduce the lost call count, analyze the reason of fails, reduce queue wait duration, and identify saturated trunks and services.
Using agents and queues statistics, call center supervisors can identify less performant agents, track pause and session duration, and improve call flow.
StatExplorer give user statistics of 2 different categories:
• Call statistics
• Queue/agent statistics
Results format show:
1. The title and description of the selected result
2. Graphics of the data
3. Table used to generate graphics
4. Links to export results.
