Welcome to Microvillage Communications
Welcome to Microvillage Communications
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Get a real-time view of the system and users, see who is on a call and who is free, let agents report availability and pause themselves, add callers to conference calls, drag-and-drop calls to voicemail or mobile, use phonebooks or manual dialing to initiate calls, see personal call log and many more advanced features are provided with the advanced Supervision Switchboard.
This tool significantly enhances the capabilities of call center agents, supervisors and managers to control their call center or PBX power users at any given time.
License type: Switchboard Users Developed by: IP-Connect
Make calls without touching your desktop phone. Supervise all phone functionalities with a unique web interface. Transfer calls by drag and drop, view who is available or busy, and manage queues: all features are available with a few clicks, in a simple and logical way.
Supervision Switchboard app for IP PBX simplifies your call management, contact search, call transfers, and conferences. It immediately reduces the number of mistakes and time spent on call management! No matter where your physical phone or softphone is, Supervision’s interface is identical and easy to learn.
Real-time display of the queue’s status allows the call center supervisor to have better management of his team and IP PBX, allocate resources when needed, and improve the answer rate. Listen, whisper and barge functionalities allow simpler call monitoring and agent training. Agents can share information by chat or call notes and make the customer’s call flow process more efficient.
Use your favorite browser. Supervision app for IP PBX doesn’t need a per-user special installation or expensive training. The graphic interface is identical no matter browser or operating system. It is compatible with Windows, Mac, and Linux
Complex tools and the multiplication of different interfaces make your day harder and keep you away from your customers! Instead of investing time in your customer’s needs, you spend it on training to solve problems and to learn how to use new tools. Supervision Switchboard brings you closer to your customers and co-workers again! Its interface has all the functions you need for your daily tasks in one place.
Many companies use queues! But how many of them know how many calls are waiting, who is calling, and how much time they spent waiting? Supervision helps with the real-time display of call waiting. It’s now possible to identify VIP’s call waiting in a queue and immediately answer it.
With listen and whisper, you can give guidance and recommendation to cal center agents during their conversation with a customer. And the barge function let you assist the agent in his call. Moreover: with pause management, connection, and disconnection from queues, estimate precisely the agent’s working time (Requires Statexplorer module*).
With integrated Chat, talk quickly with your co-workers, no email is needed. The Call Note Share is useful to send information related to a call: file number, customer name, and requests. The call recipient will find this information on his Supervision’s interface right after you’ve transferred the call.
Transform your computer with a complete «click to call» function. Install “Supervision Companion” on your MS-Windows®™ computer and dial by selecting a number in any software by pressing 1 key. Now you can avoid dialing mistakes and time loss.
Forget about the failed call transfers, you can now see if your co-workers are busy in real-time and search for a contact by his name or number. You can give your customers all information needed at the right time and accelerate the process of call management.
Call display – Check who is calling you, and manage your calls using your mouse.
Blind call transfer – Blind transfer by using drag and drop.
Attended transfer – Execute an attended call transfer by using drag and drop.
Call note – Shares notes about the call with your co-workers.
Extension status – Visualize who is online, available, or ringing with a color code and text indication.
Caller ID – display Easily identify the caller ID and name of the caller.
Call queue – Manage the call queue in real-time.
Share phonebook – Share contacts with your colleagues and use CompletePBX phonebooks.
Private phonebook – Keep your contacts just for you.
Don’t disturb DND – Toggle DND state in one click, identify who is in DND state.
Call forwarding – Set a new call forward and never forget it again with a clear indication of the call forwarding feature.
Log in/ Log out from the queue – Log in/ log out a queue and log out without complicated codes.
Click to Call – Dial from any app with Companion.
Call waiting – Place a call in waiting status with your mouse and see call’s waiting time.
Call park – Park calls in parking lot, free your phone. All your co-workers will be able to take back the call from the parking lot.
Co-workers group – Organize the Supervision display with co-workers’ group: search faster.
Smart and fast research – Search information in any tab of Supervision using the search bar.
Call interception – Pick up a call ringing on a different extension with one click.
Queue diversion – Immediate pick up a VIP call from a queue, no matter its position in the waiting line.
Listen and whisper – Listen and speak to your co-worker secretly during a conversation.
Barge into a call – Join a call immediately in order to help a co-worker during call treatment.
Call recording – Record your call and listen to it later.
Agent pause – Instantly switch to pause in queues, and measure agents pause time using Statexplorer.
Real-time queue statistics – Get information about queue success rate, median wait time, etc.
Unlimited audio conference – Manage audio conferences with unlimited number of participants (within the limits of your PABX).
Add/ Remove members from a conference – Add or remove a conference member with one click
Mute / Speaking Mute/unmute conference members, measure their talk time.
Call by click – Call any number from the app: phonebook, call history.
Contact display – The contact name is clearly displayed for each call. Create or quickly edit a contact in phonebooks.
Voicemails – Check your voicemail and listen your voicemail message on your phone with one click.
Call History – Check your successful and lost calls from call history. Filter your history using the simple criteria (date, type of call…).
Multiple languages available English, French, Spanish.
Integrate chat – Communicate quickly with your coworkers using integrated chat.
Setting – Add or remove functionalities to users with simple permissions management.
Mobile transfer – Transfer a call to your cell phone using drag and drop, for a interconnection between office phone and mobile phone.
Supervision Switchboard Available for PBX Tenants Supervision Switchboard now available for PBX tenants as a App (Edit Tenant -> Apps) Once activating and saving, the tenant will update and install the Supervision Switchboard. This will be indicated by an icon in…