Hotel Phone Systems - Xorcom VoIP PBX for Hospitality

Marriott International approved vendor, Micros Oracle certified Hotel PBX (Private Branch Exchange) - Xorcom hotel phone system with Complete-Concierge PMS interface utilizes existing infrastructure while improving efficiency.

Xorcom Hotel Phone System – award-winning IP PBX (Private Branch Exchange) for Hospitality

Hotel PBX (hotel phone system) is compatible with all major PMS systems. Easy to integrate. Available for on-premise or cloud installations.

Xorcom offers a broad range of phone systems appliances and virtual hotel PBX that may be installed on-premise or in the cloud. Xorcom hotel IP PBX (Private Branch Exchange) systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.

With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar, and manage wakeup calls.

Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with the existing analog infrastructure to the rooms.

Cloudphone

CompletePBX supports Cloudphone softphone for iOS & Android

IP Phones Provisioning

Xorcom IP Phones & various brands of IP Phones

Best of Show Hotel PBX IT Expo Award

Xorcom Hotel Phone System Overview

VoIP, analog & digital integral support
Enables Leveraging existing hotel infrastructure, such as cabling and analog phone sets
PMS integration
Advanced call features
Class of service
Permission management
Easy to manage
Switchboard
Reasonable cost

Complete Concierge Hotel PMS-PBX Interface – Layout

Complete-Concierge Hotel PMS-to-PBX Interface

How it works

The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized. When new guest checks in, the PBX automatically opens his or her extension for calls, sets the caller ID with the guest name, sets the guest’s language, and opens a voicemail box for the guest. It will also start the call accounting for that specific guest.

When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default. Call accounting will end, and the guest will be billed via the PMS.

In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real-time in the PMS.

Guest and front desk may set up wake-up calls and Do Not Disturb status.

PMS Brands supported by Xorcom Hotel PBX

Micros Oracle – Fidelio, Opera
InnQuest RoomMaster
TCA Insist
RDP – Resort Data Processing
Meteor
Infor
Brilliant
Newhotel
Protel
Inn Keeper
Hilton OnQ
Maestro
Silverbyte – Optima
Amadeus
JDS Winpac
roomMaster PMS

Complete Concierge Hotel PMS Interface – Features

Check-in	Check-out
Guest name applied to extension	Vacant applied to extension
Class of service changes to allow outside calls	Class of service changes to block outside calls
Opening voicemail for guest	Voicemail cleanup
Set guest language	Reset language
Call accounting starts	Call accounting ends

Additional Features
Call accounting with adjustable rates tables
Room status reports by dialing
Wakeup calls
Minibar
Do not disturb

CompletePBX Hotel Phone System Administration Interface – Screenshots

Hotel Phone System Main Features

Switchboard
Call Statistics: per agent, time, queue and more
Class of service
Multiple devices per extension (room)
Auto attendants (unlimited)
Voicemail

Voicemail
Direct dial to voicemail
Call recording
Paging
Ring groups
Custom messages
Music on hold

Fax-to-mail
Call monitoring
Message waiting indicator

Emergency Dialing in CompletePBX Phone Systems including Hotel PBX

It is critical (and in some places required by law) that hotels will handle emergency dialing properly.
Such handling includes:

Always passing emergency calls through no matter the status of the phone and regardless of whether or not a prefix was dialed (in the US it is mandatory according to Kari’s Act Law of 2017);
Alerting the local security or other staff regarding an emergency call being made and indicating from which hotel room it was made and when;
Where relevant – adding the local hotel security personnel as an active or passive member of the call;
Automatically record the emergency call

It is also critical to allow emergency dialing from any phone, including locked phones (such as phones in hotel rooms that are not in use).

CompletePBX hotel phone systems include an Emergency module that allows priority, customized treatment of emergency calls to support all of the above requirements and more.

Hotel Phone System by Xorcom – Video Overview

Hotel Phone System by Xorcom – Online Presentation of Hotel PBX

Hotel PBX, Hotel Phone System by Xorcom - presentation from Xorcom