Welcome to Microvillage Communications
Welcome to Microvillage Communications
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Hotel PBX (hotel phone system) is compatible with all major PMS systems. Easy to integrate. Available for on-premise or cloud installations.
Xorcom offers a broad range of phone systems appliances and virtual hotel PBX that may be installed on-premise or in the cloud. Xorcom hotel IP PBX (Private Branch Exchange) systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.
With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar, and manage wakeup calls.
Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with the existing analog infrastructure to the rooms.
The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized. When new guest checks in, the PBX automatically opens his or her extension for calls, sets the caller ID with the guest name, sets the guest’s language, and opens a voicemail box for the guest. It will also start the call accounting for that specific guest.
When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default. Call accounting will end, and the guest will be billed via the PMS.
In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real-time in the PMS.
Guest and front desk may set up wake-up calls and Do Not Disturb status.
Micros Oracle – Fidelio, Opera
InnQuest RoomMaster
TCA Insist
RDP – Resort Data Processing
Meteor
Infor
Brilliant
Newhotel
Protel
Inn Keeper
Hilton OnQ
Maestro
Silverbyte – Optima
Amadeus
JDS Winpac
roomMaster PMS
| Check-in | Check-out |
|---|---|
|
Guest name applied to extension |
Vacant applied to extension
|
|
Class of service changes to allow outside calls |
Class of service changes to block outside calls |
|
Opening voicemail for guest |
Voicemail cleanup
|
|
Set guest language |
Reset language
|
|
Call accounting starts |
Call accounting ends |
| Additional Features |
|---|
|
Call accounting with adjustable rates tables |
|
Room status reports by dialing |
|
Wakeup calls |
|
Minibar |
|
Do not disturb |
It is critical (and in some places required by law) that hotels will handle emergency dialing properly.
Such handling includes:
It is also critical to allow emergency dialing from any phone, including locked phones (such as phones in hotel rooms that are not in use).
CompletePBX hotel phone systems include an Emergency module that allows priority, customized treatment of emergency calls to support all of the above requirements and more.
