Description
Performance wallboard is a StatExplorer plugin helping call center’s supervisor to boost their team performance, reduce queue wait time, and increase customer satisfaction.
Performance has been built to be displayed in a large screen but can also be used on a smaller screen to get instantaneous and real-time information.
Features:
- Available (idle) agents count
- Available memory (MB)
- Call repartition by account code (Top 10)
- Call repartition by DID (Top 10)
- Call repartition by number (Top 10)
- Call type repartition
- Connected agents count
- CPU Usage (graph)
- CPU Usage (text)
- Current call count
- Currently waiting call count in a queue
- Date and time
- Extension status
- List of last calls (table)
- Performance of a queue (% of successful call)
- Post ‘it
- Queue agents (tables)
- Queue call repartition
- Queue wait average
- Session and pause durations per agent (table)
- Simultaneous call graph
- Successful or abandoned call count in a queue
- Web page
